Help when you need it

Helm Support

Quick guidance for connecting Google accounts, restoring synchronization, controlling notifications, and removing your local data.

Need a hand?

Open a support request in the Helm project. Include your macOS version, what you expected to happen, and any non-sensitive error message. Never post OAuth tokens, authorization codes, calendar descriptions, meeting links, or other private event information.

Open a support request

Connect another Google account

  1. Open Helm.
  2. Choose Add Google Account in the sidebar.
  3. Select the intended Google identity in your browser.
  4. Review and approve the requested Calendar permissions.
  5. Return to Helm after the browser confirms authorization.

Calendar is not refreshing

  • Confirm that your Mac is online.
  • Choose Refresh in Helm.
  • Check whether the calendar is enabled in the sidebar.
  • If the connection has expired or been revoked, use Reconnect.
  • Google Workspace accounts may require an administrator to approve Helm.

Notifications are missing

  • Open System Settings → Notifications → Helm and allow notifications.
  • Review Helm's reminder timing, sound, and interrupt settings.
  • Remember that all-day events, holidays, birthdays, declined invitations, and events marked Free do not alert.
  • macOS Focus settings and notification presentation rules can suppress or delay visible alerts.

Remove an account and local data

  1. Select the account in Helm's sidebar.
  2. Choose the account removal action and confirm.
  3. Helm removes that account's credentials, cached calendars and events, sync state, and pending reminders from this Mac.
  4. For an additional control, revoke Helm through Google Account connections.

What Helm can edit

Helm can create and update common event details, invitees, recurrence settings, Google Meet links, availability, and visibility on calendars where your account has write access. Some whole-series recurrence actions, attachments, and advanced reminder controls open in Google Calendar.

Privacy and permissions

Helm requests identity access to label connected accounts, Calendar List access to discover calendars, and Calendar Events access to display and manage events. Read the Privacy Policy for the complete data-handling explanation.